Miscellaneous

How do I contact RHB customer service?

How do I contact RHB customer service?

For further assistance, customers may also contact our Customer Service Hotline at +603 – 9206 8118 or email: [email protected]

How do I check my RHB loan balance?

For RHB Now users, you may follow the steps below.

  1. Logon to RHB Now website at https://logon.rhb.com.my.
  2. Select ‘My Accounts’ from the sidebar menu.
  3. Select ‘View e-Statement’ from the dropdown list.
  4. Select your desired account.

Why I Cannot log in my RHB Online?

This incident may occur if you did not perform proper logout process after using the service and try to login to the service again immediately. You cannot login if your ID is locked. Please contact our RHB Customer Care Centre at 603-9206 8118 for assistance.

How do I change my RHB number?

You can update your mobile number at RHB ATMs (Insert ATM card > Key in PIN > Select the preferred language > Select Others > Select Mobile Number Registration > Select RHB Now OTP > Key in the preferred Mobile Number > Select Correct) or you may also visit our nearest RHB Branch.

How do I make an appointment with RHB Online?

4 steps to get an appointment for later.

  1. Download app with QR code below.
  2. Choose ‘RHB’ under ‘Service Providers’ and choose your. preferred state and branch.
  3. Select ‘Appointment Ticket’ and choose your preferred date. and time.
  4. Your appointment is now confirmed!

How do I change my RHB email address?

Go to Profile > Change Mailing Address. Select the account that you wish to change the address. You are allowed to submit a change in mailing address request up to a maximum of 3 accounts at one time. Should you wish to change the mailing address for more than 3 accounts, you are advised to re-submit subsequently.

How do I check my RHB recurring payment?

You may manage your future bill payment by clicking BillPay> Other Biller/ JomPay> Manage future payment. Hope this helps. Step 1 > Click ‘v’ on ‘Fund transfer’ tab then select ‘Manage future transfer’ under other RHB account/IBG/Intant Transfer. Step 2 > Select reference number of the transaction you wish to view.

How do I unlock my RHB account?

Contact our Customer Care Centre for an Unlock Code to unlock your Token. You may proceed to unlock the Token upon receiving an SMS from RHB Bank containing the Unlock Code. Press and hold the on your Token to turn on the Token. You will see a 7-Digit Lock PIN Number.

How can I change my registered mobile number in my bank account?

Step by Step Process:-

  1. Go to ‘Profile’ tab.
  2. Click on ‘Personal Details’ link.
  3. Enter profile password.
  4. Display Name, Email ID and mobile number registered in INB will be displayed.
  5. Click on the hyper link ‘Change Mobile Number-Domestic only (Through OTP/ATM)’.

How can I change my OTP phone number?

Please follow the steps below to update your mobile number to receive OTP.

  1. Go to the nearest ATM.
  2. Insert your card.
  3. Select the Quickteller option from the ATM menu screen.
  4. Select ‘pay bills’
  5. Select ‘others’
  6. Enter 32222 as the payment code.
  7. Enter your new phone number as the customer reference number.

How to contact the RhB customer experience unit?

RHB Customer Experience is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank. You may contact us at: Email: [email protected] We will attend to your issues by the next business day.

Who is the head of RHB customer advocacy?

RHB Customer Advocacy is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank. You may contact our Head of Customer Advocacy, Mr Ng Eng Whye at below contact.

How to contact the RhB group in Singapore?

For general enquiries, Reflex, product related matters, and service feedback. Contact us at this line should you have any queries regarding our Mobile Banking, RHB Now Internet Banking services or any technical issues. Let our friendly staff assist you in your troubleshooting needs. For media enquiries, please email to [email protected]

How to contact RhB now for mobile banking?

800 601 1742 (Local) +603 9145 1388 (Overseas) Contact us at this line should you have any queries regarding our Mobile Banking, RHB Now Internet Banking services or any technical issues. Let our friendly staff assist you in your troubleshooting needs.