How do I check my phone line for faults?

Listen for a ring or a busy signal. If the line is open, you’ll hear the line ringing. If you hear a busy signal, it’s likely that someone is using that phone line. You’ll also get a busy signal if the phone was accidentally left off the hook or someone else is dialing the number at the same time you are.

How do I report a landline problem?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

Is there an emergency number for BT?

To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles.

What is BT Broadband number?

You’ll find your account number on your bill. The account number is the first two letters and eight numbers. For example: CC 4000 3210. If you can’t find your account number, you’ll need to call us.

How do you check if there is a fault on a BT line?

Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate).

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 mins to book a slot.

How do I report a problem with my BT landline?

How can I speak to a real person at BT?

If you need to speak to a live customer service representative in BT customer service you need to dial 0800-800-150. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-3 minutes).

How long does it take BT to fix a broadband fault?

Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days.

How do I find out my BT phone number?

Where do I find my BT account number?

1. If you get your bill online, you can see your BT account number there. Just log into My BT using your username. Log into My BT >
2. number to you. Get your account number by post >
3. Log into My BT >
4. Find out more about My BT app >

Is there a problem with my BT Broadband?

There might be a temporary problem with the network or planned outage that’s affecting every broadband connection in your area. You can check for network problems by entering your telephone number on our service status pag e. Our tracker will let you know of any recognised faults that could affect your phone, broadband, TV and sport.

How can I tell if my BT phone line is working?

You can check for network problems by entering your telephone number on our service status pag e. Our tracker will let you know of any recognised faults that could affect your phone, broadband, TV and sport. Broadband needs a working phone line. Check you can make a phone call and that there’s no noise on the line.

How to contact BT customer service by phone?

Contact BT customer services and technical support by phone using the following numbers: BT also offers online live chat between 8am and 8pm, seven days a week. Access BT live chat through their online help portal.

How do you report a problem with BT?

Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running. Before you start: Check first if there are any temporary network problems in your area that may be affecting your service – Check Service Status. Choose your product and log in to our troubleshooter to report your problem.