Can you deny returns on eBay?

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns. You have the option of entering your reason for declining the request, but it will not be visible to the buyer.

Do eBay sellers have to accept returns?

You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn’t match the listing description, or if the buyer receives the wrong item, you’ll generally need to accept the return. To improve your help experience, please sign in to your account.

Does eBay have guaranteed returns?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.

How do I refuse a return?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority.

Is there a time limit on eBay returns?

Time limits for eBay’s Money Back Guarantee returns Buyers have 30 days after the last estimated delivery date to report an item as not received. 30 days after reporting the item not received the request closes automatically if eBay isn’t involved.

Who pays for return on eBay?

The seller
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description.

What happens if a buyer wants a refund on eBay?

When you offer your buyer a refund, the amount will be paid from the total of your Available, Processing, and On hold funds. If you don’t have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method.

How reliable is eBay money back?

According to its website, eBay’s “money back guarantee” covers more than 99% of listings when you pay with PayPal. The promise – fundamental to its operation – is that buyers are entitled to a full refund if the item they bought turns out not to be “as described”.

Is refusing a refund illegal?

The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

How do you politely say no return?

No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can’t be provided”, go for “I have carefully looked into your situation” and “We can’t issue a refund according to our policy”.

Who pays for returns on eBay?

The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.

How does eBay handle a return request as a seller?

If you stated in the listing that you’ll cover return shipping charges, choose how you’ll arrange for the item to be returned. Based on your returns policy, eBay may automatically accept the return and provide a return shipping label to the buyer on your behalf.

How long does it take to resolve a return request on eBay?

Once the buyer opens their return request, you have 3 business days to resolve their issue. If you’re unable to resolve the issue within this time, either you or the buyer may ask us to step in and help find a solution.

How can I track my return on eBay?

Simply print the label on normal paper and tape it to the package. Make sure the barcode is clear so the carrier can scan it easily. Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an eBay returns label, tracking details are automatically uploaded.